Brewster's.........Never Again.
My Wife & I with our Son went to the location on Brewster's on airport way last summer and had quite the experience to say the least. All three of us ordered burgers but our Son ordered onion rings while we just ordered fries. The waitress brought our orders and my Son received french fries. The waitress plopped our orders down and she was gone before we could say a word. She came back after a long while and asked if we needed anything. My Son said, "Ma'am I'm sorry, but I ordered onion rings." And get this....She said "No you didn't." All of us were floored! She stood there more or less, calling my Son a liar. I asked her if she was calling my Son a liar and she had the audacity to say yet again...
"No, He did not order onion rings and I heard what he said."
But with a cocky attitude this time. I looked at my Wife and she knew I was about to blow a gasket. She reached across the table and put her hand on mine and asked the waitress to please bring our check. When she brought our check my Wife thanked her and went directly to the cashier and asked to speak to the manager and was told that the manager was not here but she could speak with the assistant manager. When the assistant manager arrived she told the story to him and he acted as if he didn't care one bit. He didn't offer an explanation ,an apology or anything remotely close. She said that we would never come back and he didn't even blink an eye.
With customer service such as this needless to say, we will never go back. Would anyone in their right mind want to do business with an establishment who says your Son is a liar right to his face? I think not.
Posted 9 Mar 2010 (226 Views)
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Calm down
So, your son ate french fries instead of onion rings. What did you expect the waitress to do when you baited her with the loaded question "Are you calling my son a liar?"? She made a mistake, and I bet that if you had of handled it differently, you would have gotten a positive result.
What could YOU have done differently to have changed the outcome?
Was your son ready to order when asked? Did he change his mind several times, or, my pet peeve, not even know what he wanted until the waitress was standing there?
Posted 9 Mar 2010 by blazer1
Calm Down?
Calm down? No, he did not eat them. Nowhere did I say he did. No, He did not change his mind. The boy knows what he wants to eat, trust me. We were polite as could be. That is what we teach our Son. To respect their elders. Don't make this a personal attack. How could I ask the waitress if she didn't show up until we were half way thru our meal. I shouldn't have to chase her down. She should have been by much sooner than that. If your a waitress, you would know this. That is common sense.
Posted 9 Mar 2010 by Tj & Cj
things have changed since last summer
I understand you being upset with that experience, but I think an experience from last summer is a little late to complain. Those people are probably not even employed anymore, probably just for the fact of how they treated you. The turn over rate at a restaurant is high and to actually find a non apathetic server in this town is hard enough. It's too bad you were treated poorly and I can understand not wanting to go back immediately but a year or more later to complain seems a little ridiculous. Just my opinion... to each his own
Posted 24 Mar 2010 by alaskatapper
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